Privacy Policy

1. Overview

This Privacy Policy describes how AppEcho Labs, LLC ("AppEcho Labs," "we," "us," or "our") collects, uses, and shares information when you use the md2pdfs application and related services (the "Service"). AppEcho Labs is based in Alexandria, VA 22304, United States.

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Policy, please do not use the Service.

2. Information We Collect

2.1 Information You Provide to Us

• Account information. When you create an account or log in, we may collect information such as your name, email address, and authentication details.
• Content you create. We process the markdown documents, PDFs, and other content you create, upload, or otherwise submit through the Service.
• Billing information. If you purchase a paid subscription, our payment processors may collect your payment card details and billing information. We generally receive only limited information related to billing status (for example, that your payment was successful) and do not store your full payment card number.
• Communications. If you contact us (for example, via email atsupport@apppecho-labs.com), we may collect the information you provide in your message.

2.2 Information We Collect Automatically

• Usage data. We may collect information about how you access and use the Service, such as the features you use, the time and duration of your sessions, and performance data.
• Device and log data. We may collect log data and technical information such as your IP address, browser type, operating system, device identifiers, pages viewed, and the date and time of your requests.
• Cookies and similar technologies. We may use cookies and similar technologies to remember your preferences, keep you logged in, and understand how you interact with the Service.

2.3 Information from Third Parties

We may receive information about you from third-party service providers that we rely on to operate the Service, such as payment processors, authentication providers, analytics services, and AI model providers. The information we receive from these third parties depends on their own privacy policies and your settings with them.

3. How We Use Information

We use the information we collect for purposes such as:

• Providing, operating, and maintaining the Service.
• Processing your requests, such as creating, storing, and exporting your documents.
• Operating AI-powered features that help you write, summarize, or transform content.
• Communicating with you about your account, security updates, product changes, and administrative messages.
• Providing customer support and responding to your inquiries.
• Monitoring and improving the performance, security, and usability of the Service.
• Detecting, preventing, and addressing fraud, abuse, security incidents, and other harmful activity.
• Complying with legal obligations and enforcing our Terms of Service.

4. AI Processing

When you use AI-powered features, portions of your content may be sent to third-party AI model providers so they can generate outputs (for example, suggestions, summaries, or rewritten text). We use these providers solely to power features you choose to use, and we take reasonable steps to ensure they process your data in accordance with our instructions.

You are responsible for reviewing any AI-generated content and deciding whether it is appropriate for your use case.

5. How We Share Information

We may share information in the following circumstances:

• Service providers. We may share information with third-party vendors and service providers who perform services on our behalf, such as hosting, database, storage, analytics, customer support, payment processing, and AI processing.
• Legal and safety. We may disclose information if we believe it is reasonably necessary to comply with a law, regulation, legal process, or governmental request; to protect the rights, property, or safety of AppEcho Labs, our users, or others; or to detect, prevent, or otherwise address security or technical issues.
• Business transfers. If we are involved in a merger, acquisition, financing, or sale of all or a portion of our assets, your information may be transferred as part of that transaction, subject to obligations consistent with this Privacy Policy.
• With your consent. We may share information with third parties when you direct us to do so or when you give us your consent.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. We may retain aggregated or de-identified information for longer periods for analytics and service improvement.

7. Security

We use reasonable technical and organizational measures to help protect your information. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

8. International Transfers

The Service is operated from the United States, and your information may be transferred to and processed in the United States and other countries that may have different data protection laws than those in your jurisdiction. Where required, we take appropriate safeguards to protect your information when it is transferred internationally.

9. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information, such as the right to access, correct, or delete your information, or to object to or restrict certain processing.

You can usually update your account information directly in the Service. You may also contact us atsupport@apppecho-labs.comto exercise your rights, subject to applicable law. We may request additional information to verify your identity before fulfilling your request.

10. Childrens Privacy

The Service is not directed to children under the age of 13 (or another age as defined by applicable law), and we do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information. If you believe a child has provided us with personal information, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page and, where required by law, provide additional notice.

Your continued use of the Service after any changes become effective will signify your acceptance of the updated Privacy Policy.

12. Contact

If you have any questions about this Privacy Policy or our practices, you can contact us at:

• AppEcho Labs, LLC
• Alexandria, VA 22304
• Email:support@apppecho-labs.com